Refund policy
Refund Policy
Because all of our products are made to order, we do not accept returns or exchanges for buyer's remorse or sizing issues. Please review our size guides carefully before placing your order.
Damaged or Defective Items If your order arrives damaged, defective, or incorrect, we'll make it right. Contact us at bonniebusiness@yahoo.com within 30 days of delivery with a photo of the issue, and we'll send a free replacement or issue a full refund — your choice.
Lost Packages If your package is lost in transit, contact us and we'll work with our fulfillment partner to resolve it. If confirmed lost, we'll reship or refund your order.
Cancellations Orders can be cancelled within 24 hours of purchase. After that, production has typically begun and we're unable to cancel.
Non-Refundable Situations
- Incorrect address provided at checkout
- Package marked delivered by the carrier
- Sizing or color dissatisfaction (please use our size guides!)
Questions? Reach out anytime at bonniebusiness@yahoo.com — we're happy to help.